• We gladly accept returns, exchanges, and cancellations

• Contact us within: 14 days of delivery
• Ship items back within: 30 days of delivery
• Request a cancellation within: 12 hours of purchase, for personalized items 6 hours of purchase.

• The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective.

We can’t accept returns for: Custom or personalized orders

Items that arrive damaged or defective can be returned within 7 days. 

• Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

• Questions about your order?

Please contact us if you have any problems with your order.

• Gift wrapping and packaging

We are sending all the products in a special packing ready to give as a gift.

• Processing time

1-10 business days.

• Estimated shipping times

Israel: 1-10 business days

North America: 8-14 business days

Europe: 8-10 business days

Australia, New Zealand and Oceania: 14-21 business days

Asia Pacific: 14-21 business days

Latin America and the Caribbean: 21-30 business days

North Africa and the Middle East: 14-30 business days

Sub-Saharan Africa: 21-30 business days

• We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

• Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.